The Role · Your information

Support, privacy and safety

Last updated 4 October 2026

For help with The Role, a privacy question, account deletion or a content report, email support@therole.app. Daniel Spencer handles requests for SWEET CONCEPT LTD.

Tell us the feature involved and what happened. For a public profile report, include the public link and concern. Please avoid sending journal entries, sensitive personal details, passwords, sign-in codes or identity documents. We will ask for a limited, relevant detail if it is needed.

Account deletion

You do not need to reinstall the app to request deletion. Email support@therole.app from the address used for your account, with the subject “The Role — account deletion”. Ask us to delete your account. Do not include your password, sign-in code, journal or identity documents. If you cannot access that email address, tell us; we will explain a proportionate ownership check.

After ownership is verified, deletion removes the hosted account and its associated journal/profile records and media. This device is cleared when deletion completes in the app. Other offline devices, operating-system backups and exports you made remain separate; deletion does not recall downloaded copies of a published profile. Provider recovery copies expire under the provider's recovery cycle. Necessary legal/claim evidence may be retained for that limited purpose. See the privacy notice for retention details.

Privacy requests

You can use Delete my account in the app or email us from your account email address to request deletion without reinstalling it. We verify ownership before removing the account and associated application data. Signing out or pausing a profile is different from deletion. Our privacy notice explains device copies, exports, retention and your rights.

We normally respond to privacy rights requests within one calendar month. If you want to complain about how we handled personal information, explain the concern and what you would like resolved. We acknowledge privacy complaints within 30 days, investigate without undue delay and communicate progress and the outcome. You can also complain to the Information Commissioner’s Office.

Reporting content or a connection

Use the report/block options available on a profile or connection, or email us. A public profile report does not require an account. Blocking a connection prevents reconnection through a Role Code; it does not remove material outside The Role.

We assess the available information and can pause shared content or restrict sharing where appropriate. Contact us if you want a decision reviewed. Restoring eligibility or overturning a restriction does not automatically publish a profile or restore Connections.

The Role’s support inbox is not an emergency service. If someone is in immediate danger, contact the relevant emergency service.

Company information

SWEET CONCEPT LTD is registered in England and Wales, company number 15248049. Registered office: 98 Station Road, Stanley, England, DH9 0JX.

Read our privacy notice and terms of use.